Delivery fees are calculated based on your delivery postcode and will automatically appear at checkout.
Delivery Information
You can select your preferred delivery window during checkout.
Premium 2-Hour Window: You can upgrade your delivery and select a 2-hour delivery window between 6am & 4pm for an additional £30.00.
We kindly ask customers to ensure someone is available to receive the order within the selected delivery window.
If a specific time slot is not visible on your chosen date, it means that we are fully booked for that time on that date.
For styled setups, grazing tables, PR mailers, and larger catering events, delivery and setup timings will be arranged directly with our team prior to the event date.
We recommend placing all orders as early as possible to secure availability.
Larger catering orders, weekends, baby showers, bridal showers, and peak seasonal dates can become fully booked in advance.
For last-minute enquiries, please contact us directly before placing your order and we will do our best to accommodate where possible.
Please ensure somebody is available to receive the order during your selected delivery window.
Due to the fresh and perishable nature of our food, we recommend refrigerating items shortly after delivery where appropriate.
We are unable to leave orders unattended unless agreed in advance.
Please ensure all delivery details, contact numbers, parking instructions, and access information are entered correctly at checkout to avoid delays.
Important: If the courier needs to park & pay in order to deliver, we will charge back the client these costs.
If a customer is not available to accept their order & there is no safe place to leave the order, the courier will wait a maximum of 10 minutes after arrival (within the booked delivery window) & thereafter will continue on their planned route. A re-delivery (which will be charged) will only be offered if possible.
If you need to make changes to your order, please contact us as soon as possible.
While we will always do our best to accommodate amendments, changes may not be possible for orders already in preparation or scheduled for delivery.
While we always aim to deliver within the selected delivery window, occasional delays can occur due to traffic, road closures, venue access restrictions, or unforeseen circumstances.
If any unexpected delay occurs, our team will contact you directly.