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Terms & Conditions

by Stav Gal

Terms & Conditions

Confirmation of booking
The acceptance of your order will take place when we email you the confirmation email. We do not hold dates as we work on a first come, first served policy. Your booking is not guaranteed until we receive your payment. In case of a buffet set up order, A 50% deposit must be paid to secure your booking. The final 50% of your invoice must be paid 7 days prior to your event.

 

Orders based on delivery service
Our courier will attempt to deliver at the address provided within our delivery times. It is solely the clients responsibility to ensure that the intended recipient is available to receive the package on the day. Where there is no response at the address, the driver will attempt to deliver to a neighbour and call the number provided and notify of failed delivery. We are not be liable for failed deliveries due to the recipient not being in to take the order and do not offer any form of refunds in this case. We also cannot offer redirections/ redeliveries on the day.

Ingredients are subject to change without notice due to stock delivery interruptions & supply chain issues.

We are dedicated to delivering great food on time. In the event that we are delayed due to unforeseen circumstances we will notify you straight away

When you become responsible: a product will be your responsibility from the time we deliver the product to you or you collect it from us.

 

Cancellation policy

In the regrettable situation that the client cancels the function, written notification is required, and the following cancellation fees will apply:

Cancellation charges apply once your order has been confirmed and a 50% non-refundable deposit has been paid to secure your booking. If your order is cancelled more than 7 days prior to your event, you will not be required to pay your final balance. If your order is cancelled less than 7 days prior to your event, you will not receive a refund for the balance paid and you will be required to pay the entire invoice.

In case of the event being cancelled due to government restrictions in regards to covid-19, 5 days notice is required and the full deposit will be refunded. Less than 5 days notice, the deposit will be non-refundable due to commitment with our suppliers.

 

Our products
Products may vary slightly from their pictures: the images of the products on our website are for illustrative purposes only. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a slight degree of tolerance to them.

 

Your rights to make changes
If you wish to make a change to the product you have ordered please contact us immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

Parking
Onsite parking is required for buffet orders in order for us to unload. If there is limited or no parking onsite, please do let us know upon booking so we can try to make other arrangements.

 

Waiting staff
Our buffet service do not include waiters/waitresses. However, if you do wish to have waiting staff in your event it’s not a problem at all, we will organise it for you and additional costs will apply. Please contact us for more information.