Confirmation of booking
The acceptance of your order will take place when we email you the confirmation email. Please note that the booking can be considered as confirmed only upon receipt of 50% of the total price with the remaining balance due 9 days before the date of the function
Providing the products
Delivery costs: the costs of delivery will be as displayed to you by email/ telephone before your order is accepted. Collection by you: if you have asked to collect the products from us, you must arrange the collection time with us in advance. When you become responsible: a product will be your responsibility from the time we deliver the product to you or you collect it from us.
In the regrettable situation that the client cancels the function, written notification is required, and the following cancellation fees will apply:
20 days or more prior to the event – full deposit will be returned to the client. Less than 20 days prior to the event – 50% of deposit will be retained by the artisan cookery. Less than 5 days prior to the event – 100% of deposit will be retained by the artisan cookery.
Products may vary slightly from their pictures: the images of the products on our website are for illustrative purposes only. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a slight degree of tolerance to them.
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Onsite parking is required in order for us to unload. If there is limited or no parking onsite, please do let us know upon booking so we can try to make other arrangements.
All our services do not include waiters/waitresses. However, if you do wish to have waiting staff in your event it’s not a problem at all, we will organise it for you and additional costs will apply. Please contact us for more information.