Terms & Conditions

by Stav Gal

Terms & Conditions

CONFIRMATION OF BOOKING

THE ACCEPTANCE OF YOUR ORDER WILL TAKE PLACE WHEN WE EMAIL YOU THE CONFIRMATION EMAIL. PLEASE NOTE THAT THE BOOKING CAN BE CONSIDERED AS CONFIRMED ONLY UPON RECEIPT OF 50% OF THE TOTAL PRICE WITH THE REMAINING BALANCE DUE 9 DAYS BEFORE THE DATE OF THE FUNCTION

PROVIDING THE PRODUCTS

DELIVERY COSTS: THE COSTS OF DELIVERY WILL BE AS DISPLAYED TO YOU BY EMAIL/ TELEPHONE BEFORE YOUR ORDER IS ACCEPTED. COLLECTION BY YOU: IF YOU HAVE ASKED TO COLLECT THE PRODUCTS FROM US, YOU MUST ARRANGE THE COLLECTION TIME WITH US IN ADVANCE. WHEN YOU BECOME RESPONSIBLE: A PRODUCT WILL BE YOUR RESPONSIBILITY FROM THE TIME WE DELIVER THE PRODUCT TO YOU OR YOU COLLECT IT FROM US.

CANCELLATION POLICY

IN THE REGRETTABLE SITUATION THAT THE CLIENT CANCELS THE FUNCTION, WRITTEN NOTIFICATION IS REQUIRED, AND THE FOLLOWING CANCELLATION FEES WILL APPLY: 20 DAYS OR MORE PRIOR TO THE EVENT – FULL DEPOSIT WILL BE RETURNED TO THE CLIENT. LESS THAN 20 DAYS PRIOR TO THE EVENT – 50% OF DEPOSIT WILL BE RETAINED BY THE ARTISAN COOKERY. LESS THAN 5 DAYS PRIOR TO THE EVENT – 100% OF DEPOSIT WILL BE RETAINED BY THE ARTISAN COOKERY.

OUR PRODUCTS

PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES: THE IMAGES OF THE PRODUCTS ON OUR WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. ALTHOUGH WE HAVE MADE EVERY EFFORT TO BE AS ACCURATE AS POSSIBLE, BECAUSE OUR PRODUCTS ARE HANDMADE, ALL SIZES, WEIGHTS, CAPACITIES, DIMENSIONS AND MEASUREMENTS INDICATED ON OUR WEBSITE HAVE A SLIGHT DEGREE OF TOLERANCE TO THEM.

YOUR RIGHTS TO MAKE CHANGES

IF YOU WISH TO MAKE A CHANGE TO THE PRODUCT YOU HAVE ORDERED PLEASE CONTACT US IMMEDIATELY. WE WILL LET YOU KNOW IF THE CHANGE IS POSSIBLE. IF IT IS POSSIBLE WE WILL LET YOU KNOW ABOUT ANY CHANGES TO THE PRICE OF THE PRODUCT, THE TIMING OF SUPPLY OR ANYTHING ELSE WHICH WOULD BE NECESSARY AS A RESULT OF YOUR REQUESTED CHANGE AND ASK YOU TO CONFIRM WHETHER YOU WISH TO GO AHEAD WITH THE CHANGE.

INVENTORY & BREAKAGE

THE CLIENT MUST SIGN AN INVENTORY SHEET UPON COMPLETION OF SET UP. IN THE EVENT OF ANY ACCIDENTAL BREAKAGES OCCURRING CUSTOMER IS LIABLE AND WILL BE CHARGED FOR REPLACEMENT OF PLATTERS/PROPS/DISHES. ALL EQUIPMENT MUST BE COLLECTED BY US/RETURNED BY THE CLIENT WITHIN 2 WORKING DAYS. PLEASE NOTE THAT THE TABLE WILL BE SUPPLIED BY THE CLIENT. IF YOU DON’T HAVE A TABLE/SURFACE, CONTACT US AND WE WILL SORT SOMETHING FOR YOU FROM AN EXTERNAL HIRE VENDOR.

PARKING

ONSITE PARKING IS REQUIRED IN ORDER FOR US TO UNLOAD. IF THERE IS LIMITED OR NO PARKING ONSITE, PLEASE DO LET US KNOW UPON BOOKING SO WE CAN TRY TO MAKE OTHER ARRANGEMENTS.

WAITING STaFF

ALL OUR SERVICES DO NOT INCLUDE WAITERS/WAITRESSES. ALL OUR SERVICES ARE BASED ON BUFFET THEREFOR GUESTS CAN SERVE THEM SELF. HOWEVER, IF YOU DO WISH TO HAVE WAITING STAFF IN YOUR EVENT IT’S NOT A PROBLEM AT ALL, WE WILL ORGANISE IT FOR YOU AND ADDITIONAL COSTS WILL APPLY. PLEASE CONTACT US FOR MORE INFORMATION. IF YOU HAVE ANY QUESTIONS PLEASE HEAD OVER TO OUR FREQUENTLY ASKED QUESTIONS PAGE, ALTERNATIVELY, CONTACT US.

Covid-19 Service Update

Due to the latest situation, all boxed catering orders will be delivered contact free. For any creative buffet orders, we will arrive to your event location to set up before the guests will arrive, and we will ask you to let us set up without anyone in the room to apply the social distancing.