Frequently Asked Questions

by Stav Gal

Frequently Asked Questions

GENERAL FAQS

Simply fill an enquiry form or drop us an email with your desired service, the date of your event, number of guests, location & any extra services and we will contact you to give you a quote. 

DEPOSIT | Please note that the booking can be considered as confirmed only upon receipt of 50% of the total price with the full balance due 9 days before the date of the function.

In the situation that the client cancels the order, written notification is required, and the following cancellation fees with apply:
20 days or more prior to the event – Full price will be returned to the client.
Less than 20 days prior to the event – 50% of price will be retained by The Artisan Cookery.  Less than 5 days prior to the event –  100% of price will be retained by The Artisan Cookery. 

Absolutely! From gluten free cakes to our vegan buffet – We proud to deliver delicious menus that are completely dairy free, gluten free, vegetarian or vegan. 

We provide our services all across Greater London & Hertfordshire county. If your event located outside these regions please contact us for availability.

All our services do not include waiters/waitresses. All our services are based on buffet therefor guests can serve them self. However, If you do wish to have waiting staff in your event it’s not a problem at all, we will organise it for you and the costs will be separate. Please contact us for more information.

All the payments must be made in bank transfer.

Please note we are a boutique business and orders are subject to availability. Our products are made to order. We request at least 7 days notice for small orders and 14 days for larger orders.

For services that require delivery such as our desserts, hamper and boxed catering, the costs of delivery will be calculated according to your postcode and will be displayed to you by email before your order is accepted.

Collection by you: If you have asked to collect the products from us, you must arrange the collection time with us in advance. Our pick up location is conveniently located in Mill Hill, North West London.

We will send you your receipt via email. 

Eco friendly napkins, plates and cutlery can be provided at an additional charge, please contact us to discuss.


CREATIVE BUFFET CATERING FAQS

Delivery, equipment hire, set up & pack down costs £60

Set up include our selection of props, risers, servewear and basic flowers & greenery. 

The costs of the food will be calculated according to the number of your guests and your desired menu. Contact us today get a full quote for your next event.

No. Buffet style service and an all you can eat buffet are very different. Although your meal is served buffet style, there is still a fixed quantity of food prepared, based on the number of guests communicated in your order invoice. After all guests have been initially served once, we do not guarantee that guests will be able to enjoy a second serving from the buffet, unless an additional quantity of food has been requested and purchased by the client in advance.


BOXED CATERING FAQS

Our boxed catering option is available for delivery or pick up. We use a local taxi company to deliver our food and will add their fee to your quote. The collection from us is free and has to be scheduled with us ahead. 

We pack our food beautifully in takeaway boxes that are suitable to serve with. for dishes that needs reheating by you, reheating instructions will be attached. 


GRAZING TABLES FAQS

Simply fill an enquiry form or drop us an email with the date of your event, number of guests, location, you desired grazing option & styling option and we will give you a full quote within 48 hours.

DEPOSIT | Please note that the booking can be considered as confirmed only upon receipt of 50% of the total price with the full balance due 9 days before the date of the function.

It’s just like a buffet table, but it’s specifically designed to pick up a nibble here and there. These decorative feasts is all about bringing people together and creating a delicious social experience in your next event. 

Delivery, equipment hire & set up costs £60
The costs of the food will be calculated according to the number of your guests and your chosen grazing option and styling (please see full pricing in the PDF file attached to the Grazing Tables page).

Please note that the table will be supplied by you. If you don’t have a table/surface contact us and we will sort something for you. 


DESSERTS FAQS

The basic of each classic dessert table will include the following options (changed subject to each package):

Cake | The centre of each desserts table. The customer will choose a cake from the cake list available or request a bespoke cake. 

Mini Desserts | Across the table there will be a selection of mini desserts (quantity per package) such as mini mousse shots,  cupcakes, mini tarts, chocolate covered strawberries, macarons and more.

Sweets | Selection of sweets available such as M&Ms, marshmallows, toffees, fudge and more.

Balloons | basic & metallic balloons in different colours, sizes and shapes.

Flowers | Different types and colours of flowers will be assorted according to the type of the event.

Decorations | Candles, vases, jars, flowers wall and more to make the table as attractive as possible.

Each active dessert table will include the following:

Two personalised tart cake with your chosen letters/numbers
Serving spoons
5 different desserts
Fireworks

Absolutely! We have a full menu with prices available in the Desserts page with all the cakes and desserts we offer!

All our desserts from the full dessert menu are available for a wholesale supply. Please make sure you make the order in advance.

HAMPERS FAQS

All the items in our hampers are fixed (except the ‘Create Your Own’ Hamper). However – if you have dietary or allergy preferences please let us know when you make the order and we will make sure to make the best hamper for you!

Yes. A beautiful card is included with the price of each hamper. Please make sure to send us your personalised message. 

To a certain extent. We are able to personalise the colours and theme according to your occasion (new born/seasons/rainbow etc) so make sure to mention it when you make the order.